We don’t accept Exchange or Return Requests "after shipment" due to a change of mind.

Cancelation and Exchange "before shipment" is subject to approval.

Return requests due to defective or wrongly shipped item(s) must be reported within 5 days from receiving date.

Please note that the deadlines are based on KST (Korean Standard Time).

He.nique must be contacted via the Q and A Board before making any inquiry of confirmation for defective or wrongly shipped item(s).

When reporting a defective or wrongly shipped item, please include detailed pictures of the item(s) along with the order number, product code, and a written explanation to the Q and A Board.

If any items are missing from your package, contact our customer service within the 5 days you receive your package.

He.nique  will only bear the shipping costs of defective or wrongly shipped items when it is confirmed to be returned back.

If non-defective items are sent to He.nique along with defective items, the buyer will be responsible for all shipping costs.

The following are not eligible for returns/exchanges:

• Any item where the tags have been removed, regardless of if they were defective before arrival.
• Customized or handmade items.
• Items that show traces of use, wash, or alterations.
• Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
• All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer

He.nique is not responsible for problems caused by the carelessness of buyers. 

Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by He.nique according to seller and buyer’s protection laws.

Please wash and care for items according to the instruction stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. 

Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  

If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.